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—03

Polícia Federal

Agenda

Deliver a new web service for the registration of foreigners who want to stay in Brazil making sure that the pain points of the current system were properly mitigated.

— OUTCOMES

The backstage interface, for the police officers, and the frontstage interface for the general public were redesigned. The result was a frictionless experience for both sides, reducing the queues and optimizing the appointments at the Police stations around the country.

— MY ROLE

Conducted a Lean Inception workshop with the Agile Team and the police officers, led the research and user interviews, designed a high fidelity prototype and conducted usability tests. Incremental improvements were applied to each MVP according the users' feedback.

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